Refund policy

Refund Policy

Thank you for shopping with us.

No Returns

We do not accept product returns after delivery.

Please review your order carefully before completing your purchase.

Defective, Damaged, or Incorrect Items

If the item you receive is:

  • Defective

  • Damaged upon arrival

  • Incorrect (wrong item received)

You must contact us within 24 hours of receiving your order at zikokilwa@gmail.com.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos showing the defect, damage, or incorrect item

After reviewing and approving your request, we will process a full refund to your original payment method.

You will not be required to return the product unless specifically requested.

Non-Refundable Situations

Refunds will not be issued for:

  • Change of mind

  • Ordering the wrong item

  • Personal preference

  • Normal wear and tear

  • Minor differences that do not affect product functionality

  • Requests submitted after 24 hours of delivery

Refund Processing

If approved, refunds will be processed to the original payment method within 10 business days. Processing time may vary depending on your bank or payment provider.

Contact Us

For any refund request or questions:

Email: zikokilwa@gmail.com